The Customer Satisfaction Management System can be applied to companies and-non commercial organizations in all sectors.
Establishing, improving continuously and certify the Customer Satisfaction Management System in order to ensure efficient and effective assessment of complaints and feedbacks coming from the customers helps in improvement of market images of the companies. It results in increase of customer satisfaction, quicker solutions to customer problems and prevention of causes creating customer dissatisfaction.
ISO 10002 Standards Elevating Customer Experience to the Top
The ISO 10002 Customer Satisfaction Quality Management System Certification is a guiding standard that ensures the professional management of customer feedback in markets where face-to-face communication opportunities are diminishing in a digitalizing world and competition has reached the highest level. The implementation process begins with establishing the infrastructure to accurately perceive, record, and objectively filter complaints, suggestions, and dissatisfactions received from customers.
The foundation of the system is shaped around core principles such as transparency, accessibility, responsiveness, objectivity, confidentiality, and accountability. Following the planning of the management framework, the operation of processes, and the establishment of a continuous improvement cycle, internal audits are conducted. Once the compliance of the processes with standards is ensured, an application is submitted to an independent certification body, and upon the successful completion of the audits, the organization is presented with the official ISO 10002 Customer Satisfaction Quality Management System Certificate.
