The Customer Satisfaction Management System can be applied to companies and-non commercial organizations in all sectors.
Establishing, improving continuously and certify the Customer Satisfaction Management System in order to ensure efficient and effective assessment of complaints and feedbacks coming from the customers helps in improvement of market images of the companies. It results in increase of customer satisfaction, quicker solutions to customer problems and prevention of causes creating customer dissatisfaction.
PCA Certification was established in February 2010 under the name of Belgem Belgelendirme, and in 2012 the name was changed, and PCA Certification was obtained.
PCA works primarily in geographical areas within Turkey's borders and, if reachable, with auditors and technical experts in countries all over the world.
Click the link below to proceed to our PCA Education İnstitute Website.
PCA Education İnstitute